Shipping policy
Year-Round Plant Shipping
We ship plants throughout the year and adjust our packaging based on the season and expected weather along your plant’s shipping route.
During cold weather, plants are protected with insulated packaging and heat packs at no additional cost. During hot weather, we use protective packaging and carefully plan shipment dates to help limit exposure to extreme temperatures.
Weather-Related Shipping Holds
If temperatures are expected to become dangerously hot or cold at our location, your destination, or anywhere along the shipping route, we reserve the right to temporarily hold your order.
These holds are used to protect your plant and give it the best chance of arriving safely and healthy. Your order will ship as soon as conditions are safe enough for travel.
Shipping Schedule
All orders are shipped using ground service. Orders are prepared as quickly as possible, but the exact shipment date may depend on the destination, weather conditions, and day of the week.
Orders traveling west of the Rocky Mountains are generally scheduled to ship on Mondays. This helps reduce the chance of plants being delayed or left inside a carrier facility over the weekend.
Estimated Transit Times
After your order has been picked up by the carrier, estimated transit times are:
- Most destinations: Approximately 2–3 days
- Destinations west of the Rocky Mountains: Approximately 4–5 days
Transit times are estimates and are not guaranteed. Weather, carrier disruptions, holidays, and other unexpected delays may affect your delivery date.
Tracking and Delivery
You will receive tracking information after your order has shipped. Please monitor your tracking and bring your package inside as soon as possible after delivery to limit its exposure to outdoor temperatures.
Carrier delays can occasionally happen after a package leaves our care. If you are concerned about your shipment, email us and we will help you review the tracking information and determine the next step.
Shipping Address
Please review your shipping address carefully before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been shipped.
Questions or concerns about the condition of a delivered plant are handled under our Healthy Arrival Guarantee and must be reported within 48 hours of delivery.