100-Day Plant Health Guarantee

We want every plant from Joey’s Houseplants to arrive healthy and continue thriving in its new home. Every plant purchase automatically includes our 100-day plant health guarantee, beginning on the date of delivery.

What the Guarantee Covers

Your plant is covered for serious health problems that develop during the first 100 days after delivery, including significant decline or damage caused by shipping stress.

If Your Plant Is Struggling

Contact us as soon as you notice a concern. Our first priority is helping your plant recover, so we’ll review the issue and provide personalized care guidance whenever recovery appears possible.

If the problem is beyond recovery, your plant is guaranteed by our policy for the first 100 days—we will send a replacement plant or refund the plant in full.

Approved replacements are provided at no additional cost. You will not need to return the original plant, and we’ll send tracking information when the replacement ships.

How to Request Help

Please contact us within 100 days of delivery and include:

• A clear, zoomed-out photo showing the entire plant.
• Close-up photos showing the affected leaves, stems, soil, or other areas of concern.
• Your order number or the email address used for the purchase.
• A short description of the issue and when you first noticed it.

What Is Not Covered

• Minor cosmetic imperfections that do not affect the plant’s overall health.
• Normal acclimation after shipping, such as a small number of dropped leaves or mild temporary discoloration.
• Damage caused by improper care, extreme temperatures after delivery, pets, pests introduced after arrival, repotting damage, or physical accidents.
• Fungus gnats when they are present without a serious plant-health issue.

Plants are living things, so natural variations, small blemishes, and a short adjustment period are normal. These conditions do not necessarily indicate that a plant is unhealthy.

Replacement Plants

A replacement plant is also covered for 100 days from its delivery date. If it arrives unhealthy or experiences a serious decline during that period, contact us so we can review the situation and determine the appropriate resolution.

Frequently Asked Questions

Do I Need to Activate the Guarantee?

No. The 100-day plant health guarantee is included automatically with every eligible plant purchase.

What If the Original Plant Is Out of Stock?

We may offer a comparable plant of equal value or provide a full refund for the covered plant.

How Quickly Should I Contact You?

Please reach out as soon as you notice a problem. Early photos give us the best chance to help your plant recover and allow us to evaluate your request accurately.