Free nationwide shipping on orders over $75 · plants arrive in 2–4 days

FAQs

1. I just placed an order, when will it ship?

  • Processing Time: All orders are processed and shipped within 1-2 business days.

  • Delivery Time: Estimated delivery time is 3-4 business days.

  • Inclement Weather: We reserve the right to delay your order if there is inclement weather that could cause damage to your plant while in transit. The safety and quality of your plants are our priority, and we will notify you if there are any delays.


2. Can my plant be returned? What if there is an issue?

  • No Returns: We do not offer returns. However, if your plant arrives damaged due to shipping, please hold onto the plant, packaging, pot, and soil.

  • Claim Process: Contact us immediately, and we will need pictures of the damaged plant and packaging to submit a claim with the shipping carrier.

  • Replacement: Once the claim is approved, we will send you a replacement plant for free. Your satisfaction is important to us, and we will ensure you receive a healthy plant.

3. How do I know my plant will arrive safely?

We’ve gone through many trials and tribulations to perfect our packaging, ensuring that your plant arrives in the best possible condition. We use extra protection during shipping, including:

  • Cushioned Packaging: Our packaging is designed to shield the plant from bumps and movements during transit.

  • Protective Wrapping: We wrap the plant carefully, ensuring that the soil stays in place and the plant remains upright.

  • Temperature Considerations: We take extra precautions in colder or hotter months to protect the plant from extreme temperatures.

We’re committed to delivering your plant safe, healthy, and happy. While shipping can be unpredictable, we’ve done everything in our power to ensure your plant arrives in perfect condition. If there’s ever an issue, we’ll work with you to resolve it promptly.

4. How do I know how to care for my plant?

We provide detailed care instructions with every order to help you keep your plant thriving. Each plant comes with specific guidelines for things like watering, light, humidity, and temperature to ensure it gets the proper care it needs. Additionally, our website features helpful resources in the "Thrive" section, where you can find general care tips and advice for all types of plants.

We’re here to support you on your plant journey, so don’t hesitate to reach out if you need extra guidance!

5. I still have a question.  How can I get that answered?

If you have any questions, we're here to help! You can reach out to us by:

We’re always happy to assist you and make sure you have everything you need!

 

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