Healthy Arrival Guarantee
If Your Plant Arrives Damaged
We carefully inspect and pack every plant before shipping, and we guarantee that your plant will arrive alive and healthy.
Shipping can occasionally cause bent stems, torn leaves, leaf loss, wilting, or other cosmetic damage. Because plants are living things and can often recover from this type of stress, damaged plants are not automatically eligible for a refund or replacement.
Please email support@joeyshouseplants.com within 48 hours of delivery. Include clear photos of the plant, its packaging, and the shipping box. We will review the damage and provide personalized instructions or another appropriate solution to help your plant recover.
If we determine that the damage is too severe for the plant to reasonably recover, we may offer:
- A refund for the purchase price of the affected plant; or
- A replacement plant of equal or lesser value, subject to availability.
Please note: Minor cosmetic imperfections that do not affect the plant’s overall health are not eligible for a refund or replacement. All damage claims are reviewed individually.
If Your Plant Arrives Dead
If a plant is dead upon arrival, please email support@joeyshouseplants.com within 48 hours of delivery.
Your claim must include:
- Your order number
- Clear photos of the entire plant
- Close-up photos showing the condition of the leaves, stems, and soil
- Photos of the shipping box and packaging
Once your claim is approved, you may choose between:
- A refund for the purchase price of the affected plant; or
- A replacement plant of equal or lesser value, subject to availability.
A plant is considered dead when it has no reasonable chance of recovery. Temporary wilting, bent leaves, broken leaves, cosmetic damage, or other recoverable shipping stress does not mean that a plant is dead.
Claim Requirements
Claims must be emailed to support@joeyshouseplants.com within 48 hours of the carrier’s recorded delivery time.
Photos must clearly show the plant’s condition and cannot be altered or edited. Please keep the plant and all original packaging until your claim has been reviewed.
Any claim, concern, damage report, or other delivery-related issue submitted more than 48 hours after the carrier’s recorded delivery time is not covered by the Healthy Arrival Guarantee and will not be considered for a refund or replacement.
Claims submitted within 48 hours without the required photos may also be denied.