Refund policy

Joey’s Houseplants does not accept returns.

Every plant is protected by our Healthy Arrival Guarantee. If your plant arrives damaged or unhealthy, please contact us within 48 hours of delivery. We will request clear photos of the plant so we can understand what happened and determine the appropriate resolution.

Issues reported more than 48 hours after delivery are not covered by the Healthy Arrival Guarantee. However, you are always welcome to contact us for personalized care guidance to help your plant thrive.