Orders ship within 1–2 business days and typically arrive in 2–4 days anywhere in the continental US. You'll get a tracking number by email the moment it ships. We hold orders placed Thursday–Friday until Monday when needed, so plants never sit in a warehouse over the weekend.

Shipping is free on orders over $150. Below that, standard shipping is $25 for all orders.

We photograph our actual plants, not stock images. Because plants are living things, yours may vary slightly in shape, but it will be similar to the listing's size and fullness.

Unbox your plant as soon as it arrives. Follow the included care instructions and check the soil to determine whether it needs water. Then place it in its new spot and allow it to acclimate for two weeks before repotting.

Yes — we add heat packs in cold months and insulated wrap in extreme heat. If a dangerous weather window is coming through your region, we may hold your order a day or two and let you know.

Email us photos within 48 hours of delivery—our Healthy Arrival Guarantee covers every shipment. We’ll guide you through recovery, and if the plant can’t bounce back, we’ll offer a replacement or refund. Mild travel droop is normal and usually resolves within a few days.

Text us anytime — a real person answers. Send a photo and we'll diagnose watering, light, or pest issues and send personalized care steps until it's thriving. Free, forever, for every plant we ship.

Every listing has pet-safety note in the description , and our Pet Friendly collection only includes plants non-toxic to cats and dogs. If a listing says 'Keep from pets', place it out of reach of curious mouths.

Absolutely. Prices never appear in the box, and we include the care guide so your recipient is set up to succeed.

Text or email us as soon as possible — if your order hasn't shipped yet, we can change the address, swap plants, or cancel for a full refund. Once it's with the carrier we can't redirect it.

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